Wen's Spa Policies

Please take a moment to review Wen's spa policies. This policy applies to all clients. Include: non-members, members, gift certificates, coupon and all purchases on websites etc. Our courteous staff is available to answer any questions you may have. Please feel free to contact us.

Appointments policy

Wen's Spa may require a full payment to secure appointments. We accept cash, checks, Visa, Mastercard or Discover, etc. If requested, we can supply you with a receipt of payment for you to submit to flexible spending accounts or insurance.

Late policy

If a client is late, we will make every effort to give the amount of time scheduled for the session. The scheduled fee shall be paid if all the scheduled time can be made up or not.

If the therapist is late, the session will last the full amount of time originally scheduled.

Reschedule /Cancellation policy

Time is valuable with respect to a massage therapy practice. Please understand that a lost appointment is equivalent to a loss of income and that someone else may have been denied a massage treatment. We understand emergencies occur and sometimes appointments must be cancelled, but we ask that you respect our time. This time is reserved exclusively for you. If you must reschedule or cancel appointments, you have one chance. Please notify us 24 hours in advance to avoid an automatic credit card charge of 50% of the price of the services reserved. Reschedule twice in a row will lose the privilege to pre-schedule future appointments.

No show policy

If you fail to show up for a scheduled appointment, you will be charged the full cost of the scheduled appointment. Also you will lose the privilege to pre-schedule future appointments.

All Certificate ( Gift Certificate, Coupon and purchases on websites ) policy

All certificate must be present at the time of the service to be redeemed. We cannot be held responsible for lost or stolen certificates. Certificates are non refundable. Certificates are not redeemable if lost or stolen. Our certificates are valid from one month to one year since the date of purchase. All certificates over expiration date are not valid.

The voucher number should be provided when making an appointment, and there is a chance to reschedule. The appointment without the voucher number is invalid. Certificates will be reduced to half value with less than 24 hours notice, and 'no shows' will be reduced to zero value.

Gratuity policy

At your discretion, Wen's spa staff appreciate gratuity. Individual gratuity are accepted at the front reception desk. The industry average ranges from 15-20-30% of the service fees. Our staff would be more willing work harder for you next time.

See more at Wen's Spa.

I hereby agree to the Wen's Spa Policies.

Signature _______________________________________ Date __________________________

AGREEMENT BETWEEN YOU AND ME

Wen's Spa use special technology, no surgery, no injection, no medicine, pure physiotherapy, to clear the systemic circulatory system, have special treatment effects on bone and spinal diseases, and will not cause any harm to the body. If you have any illness or discomfort, please inform the massage therapist. You hereby agree to choose massage therapy service at Wen’s spa. We are not medical doctors and do not give medical advice.

Wen's Spa MEMBERSHIP AGREEMENT

This membership agreement between Wen's Spa and ( Member Name) ______________________________________

.Member Number #: ______________________________shall be effective on the date of (mm/dd/yy) ______________.

The type of membership selected is: Single or Family (circle one). Monthly payments for this membership shall occur on

the 1st or 15th (circle one) day of each month in _________minutes _________times the amount of $______________.

Amount of one month deposit $ ________. Cash payment must be made before the occur date.

Credit Card Authorization

Type of Card: ________________________Card Number___________--___________--___________--___________

Expiration Date: ___________­­____ /______________ CCV Code (three digits on back of card): _________________

Cardholder: First Name:________________________________ Last Name:______________________________

Card Address: Street Number:_________________________________________ Zip Code:____________________

Phone:_________________________­­­­______________ Email:__________________________________________

(Optional)Member Birthday (mm/dd)______________/_______________

Membership:

1. The initial membership period shall be for a period of six months (the "Initial Period"). A member shall not be entitled to terminate or suspend his/her membership during the Initial Period.

2. After the Initial Period, the membership shall continue Period to Period. Either party may cancel the membership at any time by giving written notice to the other party.

3. This Agreement is personal to the member and may not be assigned, transferred or otherwise disposed of by the member.

4. Applicants for membership must be at least 18 years old. Under 18 years old need to follow adults.

Automatic Payment Agreement:

1. Monthly membership payments shall be made in advance by direct debit from the member's designated credit/debit account. This information will be kept on file by Wen's Spa.

2. Wen's Spa reserves the right to review subscriptions periodically. Members will be given at least 30 days notice in writing of any changes, which include: (i) any increase in membership fee, (ii) change in date of automatic withdrawal.

Termination or Suspension of Membership:

Wen's Spa reserves the right at any time to cancel or suspend the membership of any member in the event of the following:

1. The member commits a serious breach of this Agreement and/or Wen's Spa Rules and Regulations.

2. Where any monies are due to Wen's Spa by the member remain unpaid for 30 days after its due date for payment.

3. The member knowingly provides false details when applying for membership and the false declaration would have reasonably affected Wen's Spa's decision to grant the membership.

4. If Wen's Spa terminates for any reason, they reserve the right to retain any monies receive to cover any reasonable costs they have incurred as a result.

5. Suspension for any reason. Members will be liable to pay an administration charge of $25 to suspend their service, and the membership agreement continues to perform the remaining monthly recharge of this period.

6. Cancellation for any reason. It is necessary to submit a cancellation request before one month. Members will be liable to pay an cancellation fee of the amount for one month.

7. During the period, members will be liable to pay an administration charge of $25 for each time to extend

expiration date or downgrade and any holding (Notification is required within the validity period).

8. Use the entire minutes at one time, no split combination.

9. The members can have the times of your package to discard your appointment. If the voided limit is exceeded, your package level will be downgraded from next month, and your membership agreement will continue to perform.

10. The deposit can be used for the payment of the sixth month. Or it will be refunded at the end of the period. Or ues to extend the deposit for the next period.

11. Appointment only. See more policy details at Wen's Spa.

Terms and Conditions:

1. Wen's Spa reserves the right to vary, add or eliminate any of the particular services and facilities provided them from time to time.

2. Wen's Spa reserves the right to set aside facilities for social events or activities.

3. Wen's Spa reserves the to close or modify facility hours with or without notice.

4. May not be combined with any other promotional offer or promotional gift card.

I hereby authorize Wen's Spa to charge my Card above per the terms of this membership agreement.

Signature _______________________________­­­­­­­­_____________________ Date __________________________

I hereby agree to the Wen's Spa Membership Agreement as stated above.

Signature _______________________________­­­­­­­­_____________________ Date __________________________

Recipients____________________________________________________ Date __________________________

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Wen's Spa Termination or Suspension of Membership Application

Member Name ___________________________________________ Member Number # _______________________

Date of Termination or Suspension ____________________ Date of Restart (Apply to Suspension) _______________

I hereby agree to the Wen's Spa Membership Agreement as Termination or Suspension of Membership and pay $_______

Signature _______________________________­­­­­­­­________________________ Date __________________________

Recipients_______________________________________________________ Date __________________________

4, No refunds.

NON-MEMBERS REWARD

10% minutes reward. Use up to 10 minutes at one time with any service. This is not cash. No cash back.

Service hours include:

Your full amount of time originally scheduled: You have five minutes to undress + You have five minutes to get dressed + Your late arrivals + Massage therapy service. 

I promise:

I have to pick up the phone call and receive the walk-in customer. I will last the full amount of time originally scheduled.

Notice:

Please save all of your items. Not responsible for your lost.

About Walk-in Appointment

* Please sign an appointment form, and we will reserve time for you.

* Otherwise, you can only be lucky to walk-in.